Privacy Policy

1. Introduction

Beijing Golden Eagle Corporation ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.etchmachinery.com or purchase our products and services.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you:

• Request a quote or place an order
• Subscribe to our newsletter
• Contact us for technical support or inquiries
• Create an account on our website
• Participate in surveys or promotions
• Apply for financing or payment plans

This information may include:

• Name and surname
• Company name and business information
• Email address
• Phone number (including mobile and WhatsApp)
• Mailing address and shipping address
• Billing address and payment information
• Job title and department
• Industry sector

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and location data
• Browser type and version
• Operating system
• Device information
• Pages visited and time spent
• Referring website or source
• Search terms used
• Click patterns and interactions

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Business partners and distributors
• Payment processors
• Shipping and logistics companies
• Credit reference agencies (with your consent)
• Publicly available business databases

3. How We Use Your Information

We use your information for the following purposes:

3.1 Order Processing and Fulfillment

• Process and fulfill your orders
• Arrange shipping and delivery
• Send order confirmations and shipping updates
• Provide invoicing and payment processing
• Manage warranty claims and returns

3.2 Customer Service

• Respond to your inquiries and requests
• Provide technical support and after-sales service
• Resolve disputes and complaints
• Process refunds and exchanges

3.3 Marketing Communications

• Send promotional information about our products (with your consent)
• Send newsletters and updates (with your consent)
• Notify you about new products and special offers
• Conduct market research and surveys

3.4 Website Improvement

• Improve our products and services
• Enhance user experience on our website
• Analyze website traffic and usage patterns
• Debug and fix technical issues

3.5 Legal Compliance

• Comply with applicable laws and regulations
• Respond to legal requests and court orders
• Protect our rights and prevent fraud
• Ensure website security and prevent abuse

4. Information Sharing

4.1 We Do NOT Sell Your Information

We do not sell, trade, or rent your personal information to third parties for their marketing purposes.

4.2 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business:

• Shipping partners: To deliver your orders (DHL, FedEx, UPS, etc.)
• Payment processors: To handle transactions securely (banks, PayPal, etc.)
• Cloud service providers: For data storage and processing
• Marketing platforms: For email campaigns and analytics (with consent)
• Customer support tools: To manage support tickets and inquiries

4.3 Legal Requirements

We may disclose your information when required by law, including:

• Government or regulatory requests
• Court orders or legal proceedings
• Fraud investigation or prevention
• Protection of our rights or property
• Safety or security concerns

4.4 Business Transfers

If our company is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate security measures to protect your information:

• SSL Encryption: All data transmitted through our website is encrypted using SSL/TLS technology
• Secure Data Storage: Your information is stored on secure servers with access controls
• Access Controls: Only authorized personnel can access your information
• Regular Security Assessments: We conduct periodic security reviews and updates
• Firewall Protection: Network firewalls protect against unauthorized access
• Secure Payment Processing: Payment data is handled by PCI-compliant processors

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit our website. They help us recognize your browser and remember your preferences.

6.2 Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us understand how visitors use our site
• Functionality Cookies: Remember your preferences and settings
• Analytics Cookies: Track website traffic and usage patterns
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

6.3 Managing Cookies

You can control and manage cookies through your browser settings. Disabling cookies may affect your experience on our website.

7. Your Rights

You have the following rights regarding your personal information:

• Right of Access: Request a copy of your personal information
• Right of Correction: Request correction of inaccurate information
• Right of Erasure: Request deletion of your information (subject to legal requirements)
• Right to Restrict Processing: Request limitation of processing in certain circumstances
• Right to Data Portability: Receive your information in a structured format
• Right to Object: Object to processing for direct marketing purposes
• Right to Withdraw Consent: Withdraw consent at any time (for marketing communications)
• Right to Lodge Complaint: File a complaint with a data protection authority

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

• Order Information: Retained for 7 years for legal and tax compliance
• Customer Communication: Retained for 3 years after last interaction
• Marketing Data: Retained until you unsubscribe or withdraw consent
• Technical Data: Retained for 2 years for analytics purposes

9. International Data Transfers

As a global company, we may transfer your information to countries outside your residence country, including to China where our servers are located. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs)
• Data processing agreements with recipients
• Compliance with applicable data protection laws

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically for any changes. Significant changes will be communicated via email or a notice on our website.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: