Return & Refund Policy

1. Warranty Information

All Golden Eagle Corporation products come with a standard manufacturer's warranty. Our warranty terms are designed to protect your investment and ensure your satisfaction with our equipment.

Standard Warranty Terms:

• Warranty Period: 2 years from the date of delivery
• Coverage: Manufacturing defects and material quality issues
• Spare Parts: Free replacement of defective parts during warranty period
• Technical Support: Free technical consultation during warranty period

Warranty Does NOT Cover:

• Damage caused by improper operation or misuse
• Damage caused by unauthorized modifications or repairs
• Normal wear and tear
• Damage caused by transportation (unless arranged by us)
• Consumable parts such as filters, seals, and nozzles

2. Return Policy

Due to the nature of industrial equipment, returns are subject to specific conditions:

Eligible for Return:

• Products with manufacturing defects discovered within 7 days of delivery
• Products that do not match the specifications agreed upon in the order
• Products damaged during shipping (if insured by us)

Return Process:

1. Contact us within 7 days of receiving the product
2. Provide order number, description of issue, and photo documentation
3. Obtain return authorization from our team
4. Ship the item back in original packaging (at customer's expense unless defective)
5. Refund will be processed within 15 business days after inspection

Non-Returnable Items:

• Custom-made or specially ordered equipment
• Products that have been used or modified
• Products without original packaging
• Spare parts and consumables

3. Refund Policy

Refund Eligibility:

• Full refund: Product returned in original condition within 7 days
• Partial refund: Product with minor damages or missing accessories
• Shipping refund: If error was on our part

Refund Timeline:

• Refund request approved: Within 3 business days
• Product inspection: 5-7 business days
• Refund processing: 5-10 business days
• Total timeline: 15-20 business days from return receipt

Refund Method:

Refunds will be processed through the original payment method:

• Bank Transfer: Refund to the same bank account
• Credit Card: Refund to the same card
• PayPal: Refund to the same PayPal account

4. Exchange Policy

We offer exchanges for defective or incorrect products:

• Contact us within 7 days of delivery
• Provide documentation of the issue
• We will arrange for pickup and send replacement at no additional cost
• Exchange will be processed within 10-15 business days

5. Contact Us

For questions about our return and refund policy, please contact us: